Privacy Policy

1. Privacy Protection Summary

Below is a summary of this Privacy Policy to help you navigate it. This summary is not a substitute for reading the full policy. Use the section headings to jump to specific topics.

1.7 How we notify you of changes. If we make significant changes to this Privacy Policy, we will update this document and notify you before the changes take effect through the Romeo Live app or other appropriate channels.

2.1 Introduction

Welcome to Romeo Live. Using our services — including the Romeo Live mobile application, website, or any third-party platform providing Romeo Live — involves the processing of your information. This Privacy Policy explains when, how and why we process your information, and sets out your rights and choices.

By using Romeo Live, you agree that we may process your information in accordance with this Privacy Policy. If you do not agree, please stop using Romeo Live and do not provide your information.

In this Privacy Policy, “we”, “us” and “our” refer to Romeo Live, the data controller responsible for your personal information.

For questions or complaints, please contact our Data Protection Officer at support@romeolive.app. If you are an EU resident, you also have the right to lodge a complaint with your local data protection authority.

2.2 What Information Do We Collect?

We collect the following categories of information:

1. Location Data

Information derived from GPS, Wi-Fi, compass, accelerometer, IP address, or public posts containing location details. Collected when you use location-based features (e.g. “People Nearby”) or share your location with other users, and when you access Romeo Live — we may use your IP address to prevent fraudulent logins.

2. Log Data

Automatically collected information including:

• Device attributes: mobile carrier, browser/app configuration, IP address, application ID, name and version.
• Content interaction data: search terms, accessed profiles, viewed content.
• Communication metadata: user identity, time, date and duration of communications (content is excluded unless you contact our support team).
• Metadata: capture dates, publication dates and shared content details.

3. Non-Personal Information

Information that does not identify you directly or indirectly under normal circumstances.

4. Personal Information

Any information or combination of information that can be used (directly or indirectly) to identify you.

5. Shared Information

Information you voluntarily share on Romeo Live, including content you publish (posts, photos, videos, recordings via camera/microphone), content republished from other users, location and log data associated with such publications, and information about you shared by other Romeo Live users.

6. Facial Data

Facial information captured through your device’s camera, including but not limited to facial contours, feature positions, skin texture and other details. Collected only when you engage in live streaming (for automatic detection of inappropriate content) or facial authentication (for identity verification and account security). See section 2.6 for full details.

7. Device Information

Collected for risk control, anti-fraud and account security purposes:

• Basic device info: brand, manufacturer, model, name, system type, version, configuration and environment.
• Device identifiers: Android ID, IDFV, IDFA, OAID.
• Network info: access type, BSSID/SSID, IP address, Wi-Fi list, operator info, base station info, connection status.
• App info: SDK host application package name and version.

2.3 How Do We Use Your Information?

1. Registration and Login Data (nickname, mobile number, password, gender, IP address) — to create and manage your account, notify you of Romeo Live changes, facilitate in-app communications and VoIP calls, provide personalized support, improve existing and develop new services, and detect fraud and investigate incidents.
2. Device Data — for data analytics, anti-cheating and account security.
3. Profile Search Data — to enable quick access to previous searches.
4. Shared Profile Information (profile ID, name, photo and other publicly visible elements) — to manage your profile and personalize your experience.
5. Shared Media (posts, video updates and content shared by or about you) — to manage and deliver platform features.
6. Account Security Data (voice lock settings, emergency contacts, email addresses, linked social accounts, facial recognition data) — to verify identity and protect your account.
7. Chat Data — messages between users are transmitted through our servers and stored on users’ devices. We do not permanently store chat content on our servers.
8. Contact List — used with your permission to suggest friends already on Romeo Live.
9. Log Data — to understand usage patterns, manage the platform, detect fraud and perform internal operations including troubleshooting and testing.
10. Location Data — for fraud detection, account security and location-based services you choose to use.
11. Customer Service Data — to investigate and resolve your inquiries.
12. Device Media — used with your permission to facilitate sharing through Romeo Live.
13. Social Account Data (tokens and identifiers from linked accounts) — to facilitate login and content sharing between platforms.
14. Survey Data — collected only with your consent, to improve Romeo Live.
15. Contest Data — to verify eligibility and distribute prizes.
16. Anonymized and Aggregate Data — to analyze platform performance, conduct research, detect fraud and report analytics to third-party service providers.

2.4 Who Do We Share Your Information With?

We do not transfer your personal information to third parties unless necessary. Recipients may include:

• Government, regulatory, judicial and law enforcement authorities — only when legally required and within their jurisdiction.
• Affiliated companies — to deliver, maintain and improve Romeo Live services.
• Service providers — such as SMS providers, VoIP providers, payment processors, translation services and content delivery networks. All are bound to maintain the same level of data protection described in this policy.
• Successor entities — in the event of a merger, acquisition or sale, your data may be transferred to the new operator, who will be required to comply with this policy.

2.5 Publicly Shared Information

Romeo Live enables you to share certain information publicly or with specific users. Once shared, this information may be cached, copied or retained by other users or third parties outside our control, even after you delete it. Please consider carefully what you choose to share. You can adjust visibility settings in your account to control who can find or view your profile information.

2.6 How Do We Handle Facial Data?

Purpose of Collection

• Identity Verification: facial photos and videos are collected (with your approval) to verify your identity and prevent account misuse.
• Special Effects and Beautification: facial data is used in real time to apply filters and effects during live streaming.
• Content Safety: stream segments are analyzed to detect and flag inappropriate content.

Storage and Retention

• Facial data for live streaming is processed in real time and is not stored.
• Facial data for identity verification is retained until you request deletion or your account is deleted (whichever comes first), or a maximum of 60 days after account deletion.
• Processed images (e.g. filtered photos you save) are stored in your local device album only with your explicit consent.

Security Measures

All facial data is encrypted during processing and storage. We comply with applicable platform guidelines and privacy regulations.

User Control

You may disable facial features or delete processed images at any time. All temporary facial data is automatically deleted when the relevant function is ended.

2.7 Sharing Outside Romeo Live

Some features allow you to share content to external platforms such as public blogs, social media networks or forums. Information shared externally may be read or used by third parties unaffiliated with Romeo Live. You may also link your Romeo Live contacts with your device address book or third-party social accounts to find and connect with others. Romeo Live will request your permission before accessing your contacts.

2.8 Third-Party Integrations

Romeo Live allows you to connect with selected third-party social media services. You may log in using a third-party account (e.g. Facebook, Google), import content or contact information, or access third-party content within the app.

Please note: your use of any third-party service is governed by that service’s own terms and privacy policy — not by this policy. We are not responsible for third-party data practices. If you withdraw consent for third-party integrations, certain features may no longer be available.

2.9 Age Restrictions

Romeo Live is intended only for adults. Users under the age of 18 may not use Romeo Live. We do not knowingly collect personal information from anyone under the age of 18.

2.10 Data Security

We are committed to protecting the privacy and integrity of your personal information, regardless of where it is stored. We apply technical protections including encryption and restrict access through internal controls.

However, no internet transmission is completely secure. While we take reasonable measures to protect your data, we cannot guarantee the security of information during transmission. You transmit data at your own risk.

2.11 Data Retention Schedule

We retain personal information as follows:

• Registration data: until account deletion (permanently deleted within 60 days of verification) or 180 days of inactivity.
• Login / log / cookie data: 3 months from the date of login, then permanently deleted.
• Profile search data: until deletion request or account deletion, whichever is earlier.
• Profile information and media (public): until deletion request or account deletion (cached third-party data may persist).
• Account security data: until deletion request or account deletion.
• Chat messages (text): retained for 120 hours from the start of the interaction, then permanently deleted.
• Chat media (images, video, audio, files): retained for 72 hours from the start of the interaction, then permanently deleted.
• Contact list: until deletion request or account deletion.
• Location data and media: retained for 72 hours from interaction, then permanently deleted.
• Posts and collections: until deletion request or account deletion (cached third-party data may persist).
• Facial data: until deletion request or account deletion.
• Customer service data: until account deletion (permanently deleted within 60 days).
• Device data: until account deletion (permanently deleted within 60 days).
• Social account data: until you unbind the account or delete your Romeo Live account.

If legal obligations require us to retain data beyond these periods, it will be stored separately from other personal information. Inactive accounts are automatically deleted after 180 days.

2.12 Your Rights

Depending on your location, you may have the following rights over your personal information:

1. Access and Correction — request access to the personal information we hold and how it is used, and request corrections. You can access and update most information directly in your account settings.
2. Erasure — request deletion where we no longer need it, you have withdrawn consent, you believe processing is unlawful, or it was collected when you were under 18. We may retain certain information where required by law, in which case we will inform you.
3. Restriction of Processing — ask us to stop processing and retain it only in storage in specific circumstances.
4. Data Portability — receive a copy of certain information in a structured, commonly used, machine-readable format, and request transfer to another party where technically feasible.
5. Right to Object — object where we rely on legitimate interests, or withdraw consent at any time.

To exercise any of these rights, please contact us at support@romeolive.app. We will respond within one month (extendable by two months for complex requests) after verifying your identity.

2.13 Policy Updates

We may update this Privacy Policy from time to time. For significant changes, we will publish the updated policy and notify you in advance through the Romeo Live app or other appropriate means before the changes take effect.

2.14 Language

This Privacy Policy is written in English. In the event of any conflict between the English version and a translated version, the English version shall prevail.

2.15 Destruction of Personal Information

When personal information is no longer needed (e.g. upon expiry of its retention period or achievement of its processing purpose), we destroy it in a secure manner, unless retention is required by applicable law.

• Electronic records: destroyed by low-level formatting to prevent data recovery.
• Physical/hard copy records: destroyed by shredding or incineration.

All destruction is carried out under the supervision of the Data Protection Officer. Inactive accounts are automatically deleted after 180 days of inactivity (unless designated as authorized accounts).

Contact Information