Contact us
Email our support team for help with any issue. Include your Romeo Live ID / username and a clear description so we can assist faster.
Email supportReport a user or content
Tap Report on any profile, live stream, post or message in the app, then choose a reason. For urgent safety issues, email us.
Send a reportFrequently asked questions
How do I delete my account?
Go to Profile → Settings → Account → Delete Account, or request it by email. Full steps and what data is removed are on our Account & Data Deletion page.
I bought coins but didn’t receive them.
Coin purchases are processed by Google Play. Wait a few minutes and reopen the app. If the coins still don’t appear, email us your Google Play order number and Romeo Live ID and we’ll fix it.
Can I get a refund for coins or gifts?
Virtual coins and gifts have no monetary value and are generally non-refundable, except where required by law or under the Google Play refund policy. See Terms — Coins, Gifts & Virtual Items.
I forgot my password / can’t log in.
Use Forgot password on the login screen to reset via your registered mobile number. If you no longer have access to that number, email us from another address with your account details.
How do I report someone who may be underage or in danger?
Report it immediately in-app, or see our Child Safety Standards for dedicated reporting. If a child is in immediate danger, contact local emergency services first.
How is my personal data handled?
See our Privacy Policy for what we collect, how we use it, how long we keep it, and your rights.
How do I become a host or withdraw earnings?
Eligible hosts can convert gifts into rewards subject to verification and our payout rules. Email us for host onboarding and payout questions.
Reach us
Operator: Romeo Live
Support email: support@romeolive.app
Typical response time: 1–2 business days
Helpful links: Privacy · Terms · Account Deletion · Child Safety